Wholesale Distribution Software

Our e-commerce portal allows your customers to place and track orders at any time. That means your doors are always open for business so you can take orders, answer product questions, and provide customer-specific pricing all in one place.

Infoware’s e-commerce portal is included at no extra cost and is a core part of infoware so there’s no need to deal with third party providers.

Give your clients access to a dedicated customer portal that provides more information and makes you easy to deal with, You can provide fact sheets, brochures, other technical or handling information, stock levels and more.

For POA products customers can make a request and a quote template is automatically created so you do not lose these enquiries.

Customers can access their portal online at any time, reducing the strain on sales staff and ensuring orders can be placed while information for decision making moments is provided online. Customers can retrieve past copies of invoices and POD’s at their convenience removing another admin task from your customer service team.

The quickest path to picking is to remove data entry of orders completely. Infoware creates orders as emailed from pdf or entered via our E-commerce portal and provides the order passes credit checks you are ready to pick.

The challenge for most businesses is not all their customers are the same. Some are happy to enter orders via your ecommerce portal. Others will email you a PDF order. This is where Infoware’s option to create an order from the PDF document automatically comes into play.If your customer has a formal EDI gateway then Infoware can potentially be configured to accept orders directly as well.

A common challenge is managing the picking of orders. Regardless of whether you pick by paper, scan or tablet, all current and prior unpicked orders are presented in the run planner. These appear in delivery runs. You can move orders if required between runs.

You determine which orders are either discreetly or wave picked. As orders pass through the logistics process, they change colour between picking commenced; picking completed; manifested and delivered. Subtle efficiencies such as single click manifest generation which generates a manifest summary and invoice copies in drop sequence for drivers, and optionally email invoices directly to customers.

First and foremost – if you are not making an acceptable profit you will not remain in business in the long term. Infoware includes a daily gross profit report as a daily KPI to show sales, accurate margins (including supplier funded rebates), number of invoices; cartons moved; DIFOTS etc.

However, this can hide some sins of invoice lines not achieving required margins – despite all the controls you have. With Infoware you can deep dive into all the day’s transactions; sort by GP% and manage by exception any invoice lines that are not achieving the required margin. You action NOW for margins on future sales. e.g. stock received at increased costs but contract sell prices not increased; product discounted too heavily.

A core design of infoware is purchasing and stock reporting is ‘weeks of stock on hand’. Purchase orders can be generated to maintain stock levels based on weeks of stock on hand for moving lines plus include any special one off ‘indent’ lines. Sales history and future forecasts are combined to generate purchase orders.

Also purchase orders generated on replenishment/ kanban usage or static min/max are also supported.

Ability to configure and enforce credit control individually by the debtor. Send warnings/and overdue statements to customers who exceed their trading terms. Advise and put on stop credit automatically when exceed their internal credit terms.

Trading and credit terms can be the same, Credit limits are also supported. Take off credit stop when pay and send thanks for paying email. Once again single click to activate.
Orders for customers on stop credit are quarantined on run planner for full visibility until the credit issue is resolved.

Infoware makes order management more efficient and can dramatically reduce picking errors. With support for barcode scanning, Infoware provides real-time inventory and order information. It also supports automation such as wave picking that saves time during order fulfilment.

We put you in full control of your warehouse, inventory and your business with the Infoware i4 Query plugin. i4 Queries allow you to generate custom queries to search your data and generate reports. With i4 Query, you can design custom and automated reports that analyse any facet of your business. It is your data – use it.

KPI tools – from data analyser to measuring your business health (days soh, order fill %; debtor days outstanding). A range of inventory focused KPIs are constantly monitoring your business’s movements for when you need to review.

Also, we now include a data analyser to quickly review data trends. Not only does this allow you to report on which product groups customer(s) have been buying; also reports product groups they are not purchasing. Once again an opportunity to get your sales staff focused on the entire product range you offer.